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Topic Subject: | Ubisoft- CD-key matter |
posted 29 September 2008 02:56 PM EDT (US) So many of us owners of 'Age of Mythology: Gold Edition Exclusive Ubisoft' had a problem when we were trying to play online: YOUR CD-KEY CANNOT CURRENTLY BE VALIDATED. King(forgot the number after the name) found a solution, and we thought it was solved for good. Guess again... (READ FROM THE BOTTOM MESSAGE TO THE TOP MESSAGE) ------------------------------------------------------------ -- Response (Uk Technical Support) 09/29/2008 17:04 Hello Kristijan, -We really do apologise but we have never had the License for the Multiplayer part of the game, this is Microsoft they are the only ones that can give you cd keys. Kind regards, Ubisoft Technical Spport ----------------------------------------------------------- Customer (Kristijan Mirceta) 09/29/2008 16:31 OH NO, don't give me this. I bought your game 3x and I could never play online. Then I found a thread on a forum that said to send a message to you, you want proof? QUOTE: The email I sent on Monday, December 31st, to http://ubisoft-en.custhelp.com: Hi, I own a copy of Ubisoft Exclusive: Age of Mythology Gold Edition, but I have a problem. The problem with both games is that the CD key cannot be properly validated when I attempt to play a multiplayer game online. I know that many copies of this game have been distributed, all with the same exact CD key. As you already know, the same CD key may not be used by two players at once. Therefore, this problem renders me unable to play a game online, because I have the same CD key as everybody else. I would like to request new, unique CD keys, both for Age of Mythology and Age of Mythology: The Titans. If you require any additional information for validation purposes, such as pictures or serial numbers, I will gladly send them to you. Thank you. I look forward to playing these games online soon. The email I received from the Customer Support employee on Wednesday, January 2nd: *name*, Here are your new Age of Mythology: Gold Edition keys: AoM: *key* Titans: *key* Keep these keys safe and do not share them with anyone. Enjoy the game! I reinstalled the games with the new CD keys, and they worked just fine. There were no errors, no validation problems, just the ESO main lobby looking me right in the face. The only thing that struck me as weird was that they didn't request any proof of purchase or anything like that. No pics, no serials, nothing. Anyway, the Ubisoft CD key errors have been fixed, and now we can all play online. It took a while, but our patience paid off. I would like to request that this topic be turned into a sticky, so that all the Ubisoft Gold Edition owners can see it. That's what YOU gave to someone with the same issue as I had. Where's the problem that you can't solve it for me too?! --------------------------------------------------------- Response (Uk Technical Support) 09/29/2008 11:52 Hello there, We are very sorry but we do not support the Multiplayer part of the game only Single player. Ubisoft does not hold the license for Multiplayer only Single Player. We would like to suggest that you either contact Microsoft for a new online cd key or return the game to the point of purchase as all Distributors have been informed on this issue. We do apologise for any inconvenience this may have caused you. Kind regards, Ubisoft Technical Support ---------------------------------------------------------- Customer (Kristijan Mirceta) 09/27/2008 20:00 Hello. To this day i've bought 2 copies of Age Of Mythology gold edition, EXCLUSIVE UBISOFT. None of them worked when I wanted to play online. Today I bought another copy of the exclusive ubisoft gold edition, and when it didn't work again, i've looked up some threads on aom.heavengames.com, and found a solution. They told me to send an email here, to this support center. Whenever I try to log in I get the message: Your CD-key cannot currently be validated. I've read that it's because all the copies have similar CD-keys, and ofcourse more players can't play with the same key. I have also read that you are able to fix this problem. I've added your required evidence to this mail. Please take some time to send me a pair of new CD-keys for AOM and AOMTT. This has been my favorite game since the age of 10(or so) and it's a real pain in the butt that I can't play it anymore. ADDITIONAL INFORMATION: CD-KEY: AOM = NOT FOR UR EYES AOM TITANS = NOT FOR UR EYES Microsoft product ID Number: AOM = NOT FOR UR EYES AOM TITANS = ALSO NOT FOR YOUR EYES PICTURES: Boxes, Discs, Bill, CD-Keys, Microsoft Product ID Number, Proof that i'm me Best regards, Kristijan ---------------------------------------------------------- Also, there was another player who received another message: ---------------------------------------------------------- QUOTE: I bought the Ubisoft Gold version, emailed them about the CD Keys, send proof of purchase, and they replied with this; -------------- Hello Zane, There are no longer any CD keys available and all distributors have been informed of this. All artwork does now not advertise online play. You would be best returning the game to the retailer. Regards, Ubisoft Technical Support'. --------------- Needless to say, I replied with a rather rude message lol. ----------------------------------------------------------- LIES! How can they tell me that they never gave any CD-keys and tell him there aren't any left. Eitherway, the thing with ubisoft CD-keys still remains a problem, any suggestions? | |
Author | Replies: |
posted 29 September 2008 02:59 PM EDT (US) 1 / 5 It's best to only post once, and in the right place. That way people who know the answer can find your question and answer you quicker. Moved to Tech Support. 'I saw the picture and became immediately worried about Yeeb seducing and buying out Zen' - Shanks13 'Yeebaagooon had never seen a more handsome man in all his life. He couldn't control himself, He needed to act. Gripping the mirror in his strong arms he kissed the figure before him...' - Out Reach AoMH:Unfinished Scenarios|Singleplayer: Codename Ripto 5.0|Multiplayer: Minigames X 4.7|CSC 7 Ex Seraphs Dictator, Spore Heaven Seraph |
posted 29 September 2008 03:02 PM EDT (US) 2 / 5 gee, thanks |
posted 29 September 2008 05:01 PM EDT (US) 3 / 5 Ask them why they used to have a bunch of CD-Keys to give out and now they don't. Then contact Microsoft. I don't care, I'm still free, you can't take the sky from me. Take me out to the black, tell them I ain't comin' back. Burn the land and boil the sea, you can't take the sky from me. There's no place I can be, since I found Serenity. But you can't take the sky from me... |
posted 01 October 2008 02:02 PM EDT (US) 4 / 5 I've just found out from microsoft that I will most probably never play AoM online again. :< |
posted 01 October 2008 04:10 PM EDT (US) 5 / 5 They would not give you a new CD-Key? Did you ask them why you are not permitted to play online despite the box mentioning the game contains online play? Also, have you tried eBay? I don't care, I'm still free, you can't take the sky from me. Take me out to the black, tell them I ain't comin' back. Burn the land and boil the sea, you can't take the sky from me. There's no place I can be, since I found Serenity. But you can't take the sky from me... |
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